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ITIL CSI-Continual Service Improvement-7 Step Improvement Process (ITIL Certification Training 2018)

25 Views· 20 Aug 2019
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Here's some of the cool stuff you'll learn in the video-
ITIL CSI-Continual Service Improvement-7 Step Improvement Process (ITIL Certification Training 2018)


CSI uses a seven step improvement process plan which is critical for itself and other stages of the
ITIL lifecycle. They are as follows:

Determining what to measure-
1.Identifying what should be measured should be done as early as the planning for Service
Design and Service Strategy. The exact items that are to be measured should be clarified
and noted.
2.Defining the areas that you can measure-
After having identified and noted the service level requirements, budget constraints
and IT capabilities, the areas to measure are to be identified and defined. By having the
dierent processes and functions mapped out, CSI, upon gap analysis, finds out what areas
can be improved.
3.Gathering the data-
The next step should be to gather raw facts and quantitative data. Data is usually gathered
according to the goals and objectives of the service operation. Upon identification of the
goals and objectives, data should be collected by various means.
4.Processing the data-
During this stage, the collected data is processed in conjunction with the ITIL’s Critical
Success Factor and specified Key Performance Indicators. The raw data is insulated and
organized according to its distinctive categories and operations, which makes for easier
comparison and analysis of data.
5.Analyzing the data-
Once the data has reached the target and is instantly codified, information is generated as
the data gathered is carefully analyzed and carefully compared to find the missing gaps,
flaws and its overall eect of the collected information on the company.
6.Presenting the data for usage-
The analyzed data is presented in a clear and well defined manner to the owners and
managing operators. The collected data is distributed and explained in a way that meets
the company's demands and at the same oers solutions and steps for improvement.
7.Change implementation
Upon completion of all the above stated steps, the collected data can be used to usher
in change. Based on insights from the collected data, CSI can oer many options and
solutions to the identified problems in the various service operations.

Through implementation of these seven steps, CSI can identify the needs of the company. In the long run, the collected data helps compare and contrast past instances to present emergency conditions.

The 7 step improvement process is thus important as it assists service resources and teams to identify and analyze which aspects of their operations need monitoring and development.

Who are Target audience-
Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts& Architects.

About Channel-
ITIL School channel has been designed with an intention to share my knowledge purely to help others get ITIL 2011 Foundation concepts in an easy and faster way. ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services.

This channel will include an overview of the ITIL V3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases and show you how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.Also to the beginners and those aspiring to write ITIL 2011/V3 Foundation exam in 2018.

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ITIL Foundation video links:
ITIL Foundation Continual Service Improvement - Service Measurement (2018)
https://youtu.be/xgtJHp4KME0

ITIL Foundation Continual Service Improvement Overview (2018)
https://youtu.be/9kLlWfTGBro

ITIL Foundation Service Operation Function - Technical Management (2018)
https://youtu.be/_4GBNZkUnFo

ITIL Foundation Service Operation Function - Service Desk (2018)
https://youtu.be/EkyZYmLpkVY

ITIL Foundation Service Operation - Access Management (2018)
https://youtu.be/jjJGubGs1no

ITIL Foundation Service Operation - Problem Management (2018)
https://youtu.be/7RDXfb9RMRU

ITIL Foundation Service Operation - Request Fulfillment (2018)
https://youtu.be/Eb2BuMD_7YI

ITIL Foundation Service Operation Processes - I (2018)
https://youtu.be/DPLBb9CTOeI

ITIL Foundation Service Operation Overview (2018)
https://youtu.be/9Ci0wOafaCM

ITIL Foundation Service Transition Processes - I (2018)
https://youtu.be/rGb2tyj45OE

ITIL Foundation Service Transition Introduction
https://youtu.be/Ajl-WaOCOi4

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